Effective Date: 27 Feb 2025
At furpawzus.com, we prioritize customer satisfaction and strive to provide the best products for your pets. If you are not entirely satisfied with your purchase, we are here to help!
Returns
-
Eligibility for Returns:
- Products must be unused, undamaged, and in their original packaging.
- Returns must be requested within 30 days of receiving the order.
-
Non-Returnable Items:
- Perishable goods such as treats or food.
- Custom or personalized items.
- Gift cards.
-
Return Process:
- Contact us at hanryfewwl@gmail.com with your order number and reason for return.
- Our team will provide a return shipping address and instructions.
-
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Refunds
-
Eligibility for Refunds:
- Refunds will be issued only after the returned product is inspected and approved.
- If the return is approved, a refund will be processed to your original payment method.
-
Refund Timeline:
- Please allow up to 7-10 business days for the refund to reflect in your account, depending on your payment provider.
-
Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts.
Damaged or Defective Products
- If you receive a damaged or defective product, contact us within 48 hours of delivery.
- Provide clear photos of the damaged product and packaging.
- We will arrange a replacement or refund at no additional cost to you.
Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange a product, please follow the return process and place a new order for the desired product.
Contact Us
If you have any questions or need assistance with returns or refunds, please contact our support team:
- Email: hanryfewwl@gmail.com
We appreciate your trust in furpawzus.com and are committed to ensuring a positive shopping experience for you and your furry friends.